Tunnistaja™
The Tunnistaja™ service enables caller authentication during a phone call. Tunnistaja™ supports all eID methods which are considered strong customer authentication (SCA) according to the Finnish legislation.
Ask more about Tunnistaja™
Benefits of Tunnistaja™
Simple principle of operation
Tunnistaja™ sends the identity verification request via SMS. The caller is instructed to authenticate themself through a link in the verification request. The caller's identity reported by the identity provider is forwarded by Tunnistaja™ to the system the agent is using.
OpenAPI (OAS) compatible API
Tunnistaja™ provides a modern RESTful API which is compatible with the OpenAPI specification. The OAS API specification machine readable which makes Tunnistaja™ easy and fast to integrate.
Tunnistaja™ is secure
Tunnistaja™ is regularly security audited by a third party. Tunnistaja™'s SMS Sender ID is registered by Traficom. Tunnistaja™'s infrastructure is GDPR compatible.
Tunnistaja™ for Contact Centres
Tunnistaja™ has many benefits for Contact Centres. The UX is faster and better when the agent is more efficient with the help of automatic caller identification. SCA also enables new contact categories in the voice channel when it is possible to authenticate the caller's identity in a secure manner.
Use cases
Healthcare
Tunnistaja™ helps your organization to meet legal and official requirements for identifying patients. Tunnistaja™ enables remote service provision over the phone for pharmacies.
Banks
Banks already routinely identify their customers when they make phone calls. Tunnistaja™ enables small banks to identify the caller. Larger banks can use Tunnistaja when acquiring new customers when the bank's own authenticator is not available.
Insurance
Insurance companies do not have their own identification tool. Tunnistaja™ enables insurance companies to identify the caller. No more bad security questions like name, social security number, address or phone number.
Authorities
Authorities often have a legal obligation to reliably identify citizens when conducting transactions.
Features
Tunnistaja™ enables strong caller identification and offers other value-added identification services.
Protected identification request
The identification request is sent securely. We use SMS Sender ID protection. We also require that the identification request is not sent unexpectedly.
Identify callers already in the queue
Tunnistaja™ makes it easy to identify callers in the contact center queue. You can add your own option to the IVR menu for authenticated calls.
User-friendliness
Tunnistaja™ does not require the caller to have a pre-installed application. The caller also does not need to authenticate themselves in the organization's online services in advance. The caller can choose from all the familiar and secure authentication methods they want.
Integration
Tunnistaja™ offers a modern RESTful interface according to the OpenAPI specification. The OAS interface description is machine-readable and enables quick and easy integration.
Web application
Tunnistaja™ also offers a web application that works without integration. However, we usually recommend large organizations integration with the Tunnistaja API.
Security
Tunnistaja™ is audited regularly. Our production and backup environments are located in Finland.
The benefits of more secure communication
Identify your customers reliably
Tunnistaja™ uses strong customer authentication. Reliable caller identification has traditionally been difficult. Now you can easily meet legal and regulatory requirements. In addition, the user experience is improved by eliminating the need to use security questions.
Save time and manage work better
Caller identification with security questions typically takes 30–120 seconds. With Tunnistaja™, you save agents time by having a identified caller when the call is answered by the agent. Identification also allows you to intelligently route calls to the right specialist.
Independent of place
You can also serve your customers in situations that previously would have required online or in-person service. For many, the phone is still the easiest way to get in touch.
No more security questions
Tunnistaja™ uses strong customer authentication (SCA), not security questions. Customer data in your CRM does not always contain secrets suitable for security questions. The user experience improves when security questions are no longer required. Identifying a caller with security questions typically takes 30–120 seconds.
Implementation is extremely easy
Request an offer and sign the agreement
Carecode opens a secure environment for your organization. You can receive test credentials earlier on request.
Ready in a few days.
Select the desired identification methods
We connect your identification broker service to Tunnistaja™. You can also use your own SMS credentials.
Please contact our sales team for assistance if you do not yet have an identification broker service in use.
Getting started
You can start using our web application or integrate the Tunnistaja™ into your current backend systems right away.
Request test credentials if you are implementing an integration.
Our aim is to enable secure and effortless communication
Carecode was founded in 2014 and has developed an easy and secure communication solution for healthcare. Over a decade of experience in secure communication has taught us that almost all transactions begin with customer identification. That is why we are currently focused on developing and providing SCA value-added services regardless of industry.
Our company unites people with strong expertise in security, technology and regulation. From this foundation, we’ve built Tunnistaja™. Carecode is works for safer and easier communications.
Contact us to hear more
Tell us about your needs
You can also contact us at info@carecode.fi
or at +358 40 533 7820.
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